1. General provisions

General Terms and Conditions apply to all transactions and business relationships between the company INTERPRETA USLUGE d.o.o., with seat in Zagreb, Ulica grada Vukovara 271/1 (hereinafter referred to as 'the Contractor') and the client (hereinafter referred to as 'the Client') with regard to language and other related non-language services (hereinafter referred to as the "Service").

• The Client is any legal or natural person that orders the Service from the Contractor.

• By ordering a Service from the Contractor, the Client accepts all the provisions of the General Terms and Conditions. In case of a subsequently signed contract between the Client and the Contractor, the provisions of that contract shall take precedence in relation to these General Terms and Conditions.

• The Contractor agrees to provide the Services in accordance with the General Terms and Conditions.

• The Contractor reserves the right to change the General Terms and Conditions at any time without notice and shall notify the Contractor in writing if there is a modification of the General Terms and Conditions for the duration of the project.

 

2. Rights and obligations

2.1. The Client shall, at the request of the Contractor, if possible, make available reference materials or literature and appoint an expert for advice. If the Client fails to provide professional support, the Contractor shall use available resources the Contractor deems appropriate.

2.2. The Contractor shall have the right to refuse to submit an offer if the reference material or the project has not been submitted for review.

2.3. The Client shall have the right to file a written complaint to the Service rendered no later than eight days from the delivery of the Service only on condition that the Client had fulfilled all its obligations towards the Contractor.

2.4. The Contractor shall comply with the delivery deadlines and render the Service in accordance with the rules of the profession.

2.5. In case of delay, the Contractor shall inform the Client thereof.

2.6. In case of cancelling the order, the Client shall pay the full amount to the Contractor for the entire project or, exceptionally, with a special written approval by the Contractor, for that part of the project that the Contractor had performed until cancellation, according to the invoice issued by the Contractor.

2.7. The Contractor shall have the right to cancel any contract entered into between the Client and the Contractor, as well as the Client's order without explanation, by sending a written notice to the Client.

2.8. The Contractor is authorized to transfer their rights and obligations under the General Terms and Conditions in whole or in part to a third party.

2.9. The Client shall not be entitled, except with special written permission by the Contractor, to transfer their rights and obligations to a third party.

 

3. Delivery and delivery deadlines

3.1 The Services rendered shall be submitted to the Client by e-mail, server link or any other form of electronic delivery to the Client's address. In certain cases, the Services shall be delivered at the Contractor's premises in the form of a printed document in a single copy or on electronic data carriers (CD, DVD, external memory and similar.) and, in exceptional cases, by fax. If the Client requires delivery by mail, registered mail, courier, visiting the Client's seat or another location defined by the Client, they shall pay the cost of such delivery.

3.2 The delivery dates shall be agreed with the Client and defined in the offer or pro forma invoice. The deadlines for the Service performance shall start from the date of accepting the offer and confirming the order, unless otherwise agreed between the Client and the Contractor.

 

4. Prices, calculation and payment

4.1 The price the Client pays the Contractor for the Services shall be defined by the offer, i.e. pro forma invoice for the Services prepared by the Contractor, which is delivered to the Client by e-mail, fax or other forms of written communication. The offer is formed on the basis of evaluating the complexity of the project and other conditions that may substantially affect the Service performance. All information relevant to the value of the offer and the manner of performing the Services shall be specified in the offer.

4.2 The Contractor reserves the right to require payment from the Client prior to delivery or during delivery, unless otherwise agreed.

4.3 In the event of late payment, the Contractor shall be entitled to charge the legal default interest on the outstanding amount and to take all legal measures for the collection of all receivables.

4.4 The Contractor shall have the right to request advance payment of a certain percentage of the estimated value of the transaction or project to confirm the plausibility of the order.

4.5 The Contractor shall be entitled to collect from the Client all costs associated with the performance of services such as bank fees, postal costs, costs of shipment, travel expenses, transportation costs and other expenses.

 

5. Guarantees and responsibilities

5.1 The Contractor guarantees to the Client that the ordered Services shall be rendered in accordance with a mutual agreement, conscientiously, professionally, within the agreed deadline and in accordance with the rules of the profession.

5.2 The Contractor guarantees to the Client that they shall compensate for any costs incurred as a result of non-conforming Service rendered by the Contractor.

5.3 The Contractor is not responsible for the content of the documents submitted by the Client and is not responsible for the consequences of the Service rendered.

5.4 The Contractor shall not be liable for the safety and privacy of messages sent by e-mail due to the insecurity of the medium itself.

 

6. Force majeure

Neither the Contractor nor the Client are responsible for the delay in the fulfilment of their obligations, which did not occur due to their fault, i.e. which occurred due to force majeure.

 

7. Business secret

The Contractor guarantees data confidentiality and professional secrecy, protection of intellectual and industrial property, patents, regardless of whether they are registered or not.

 

8. Important notes

Any communication or any other type of correspondence when ordering and after the ordered project shall be made in writing and submitted by e-mail and, exceptionally, by mail or fax.

 

9. Contact

We value your opinion. Should you have any questions or comments on the General Terms and Conditions, please contact us at info@interpreta.hr. You can also contact us by mail at the following address:

INTERPRETA USLUGE d. o. o. Ulica grada Vukovara 271/1, 10000 Zagreb, Croatia

The General Terms and Conditions apply from January 2008.

The General Terms and Conditions were last revised on 5 May 2013.

The General Terms and Conditions and the content of this website are subject to copyright. INTERPRETA usluge d.o.o. All rights reserved.